Refund Policy

Overview

Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a refund, your item must be in the same condition that you received it (used but not soiled or damaged), in its original packaging. You’ll also need the receipt or proof of purchase from our store.

Unfortunately we cannot refund purchases made on 3rd party stores.

You can always contact us for any refund question at [email protected].

Order cancellations

Cancellations are only accepted within 1 day after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at [email protected] if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time-sensitive.

Refunds

To start a refund, you can contact us at [email protected]. If your refund is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a refund will not be accepted.

Once our team has received your item, a full refund of the item returned excluding shipping charges will be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We encourage customers to carefully read our Refund Policy and to please make sure all the items are eligible for return to avoid disappointment.
Some products produced in small batches may not meet the highest product quality standards, we can not accept returns/exchanges or offer refunds for any emotional reasons.
Refunds will be issued within 7 business days from the date we receive your return at our return address.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.
We provide a refund to your original payment method for all items.
Items must be in their brand-new, unused condition and original packaging to be eligible for a refund.
Items returned to us that are not eligible for a refund will be discarded or sent back to you at your own expense.
All items purchased with a gift card or store credit are not eligible for refund.
All shipping charges and governmental taxes are non-refundable.
Only regular priced items may be refunded. Sale items cannot be refunded.
If sub-item was marked as a gift or giveaway when purchased and shipped to you, exchange will be proceeded according to the latest item list. We do not guarantee that gifts or giveaways will be as-is.
The Terms & Conditions of our Refund Policy prevail in the case of miscommunication or otherwise.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

If you have any questions at all regarding our Refund Policy please reach out directly to us at [email protected] and one of our customer support specialists will help within 1 business day.

Product damaged or defective

All our orders are packed with love and care, and sent via trusted shipping partners. In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number, and clear photos or videos of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

To qualify for a free reshipment or full refund on a product that arrives damaged or defective, please reach out to us at [email protected] within 14 days of receiving your order.

Please understand it is a requirement to provide clear, visual proof of the damage to qualify for a full refund or a free reshipment on a product claimed as defective or damaged.

Once our team has confirmed the damage, they will proceed with the option that suits you best.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the refund is accepted, make a separate purchase for the new item.

Shipping returns

To return your product, you should mail your product to our return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.