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All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We proudly offer worldwide shipping via special lines depending on location! Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it.

Shipping may sometimes be affected by external factors such as postal service problems that are out of our control.

Shipping Rates and Estimates

We offer free shipping on most orders, but additional shipping charges may apply to remote areas. If your order requires additional shipping charges, we will notify you by email and confirm with you. After you pay the additional shipping charges for remote areas, we will ship the goods for you.

Items are expected to be delivered within 2-5 business days of receiving your shipping confirmation email. If your order has not arrived in 30 days, please contact us at [email protected] with your name and order number, and we will look into it for you.

• USA: 7-20 days
• Canada: 7-20 days
• Other: 7-20 days

Please consider any holidays that might impact delivery times.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at [email protected] if you believe you have provided an incorrect shipping address.

Lost/Stolen Packages

TonyCharger is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at [email protected].

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 business days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

View our full refund policy page here.

In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number, and photos or videos of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at [email protected].